Privacy Policy

1. Identification of the data controller

This Privacy Policy describes how INDIMCO – Indústria de Impressão e Corte Lda, legal entity no. 505960567, with headquarters at Rua Professor Veiga Simão 9028 – Armazém A, 3100-514 Pombal, Portugal, collects, uses, and protects the personal data of users of the website:

https://indimco.com/

For any questions related to the protection of personal data, you may contact:

Email: geral@indimco.com

2. What personal data is collected

We may collect the following personal data:

Identification data:

  • Name
  • Company (when applicable)
  • Tax Identification Number

Contact details:

  • Email
  • Phone
  • Address
  • Postal code
  • Country

Data required for order processing:

  • Billing data
  • Shipping data
  • Order history

Technical data:

  • IP address
  • Device type
  • Browser
  • Browsing data

Data provided voluntarily:

  • Information sent via the contact form

3. Purpose of data processing

Personal data is processed for the following purposes:

  • Processing and shipping of orders
  • Issuing invoices
  • Customer account management
  • Customer support
  • Returns management
  • Compliance with legal obligations
  • Statistical analysis of the website
  • Improvement of user experience
  • Fraud prevention

4. Legal basis for processing

The processing of personal data is based on:

  • Performance of a contract (purchase processing)
  • Compliance with legal obligations (billing)
  • Legitimate interest (security and service improvement)
  • User consent (cookies and statistics)

5. Sharing of personal data

Personal data may be shared with third parties strictly necessary for the operation of the service:

Service providers:

  • Carriers (FOZPOST; DPD; UPS)
  • IT support companies
  • Web hosting services

Technological tools used:

  • Google Analytics (Google Ireland Ltd.)
  • Meta Platforms Ireland Ltd. (Facebook/Instagram)

These entities only receive the data necessary to perform their respective services.

6. Data retention

Personal data will be kept only for the period necessary for the purposes for which it was collected:

  • Billing data: 10 years (legal obligation)
  • Customer data: as long as a commercial relationship exists
  • Contact data: up to 2 years after the last contact
  • Cookie data: as defined in the Cookie Policy

7. Rights of data subjects

Under the GDPR, the user has the right to:

  • Access to their personal data
  • Rectification of incorrect data
  • Erasure of data (“right to be forgotten”)
  • Restriction of processing
  • Objection to processing
  • Data portability
  • Withdrawal of consent

To exercise these rights, you should send a request to:

geral@indimco.com

The data subject also has the right to lodge a complaint with the:

National Data Protection Commission (CNPD)

www.cnpd.pt

8. Data security

INDIMCO implements appropriate technical and organizational measures to protect personal data against:

  • Unauthorized access
  • Alteration
  • Disclosure
  • Loss

However, data transmission over the internet is never completely secure, so we cannot guarantee absolute security.

9. Cookies

This website uses cookies to improve the browsing experience and analyze traffic.

Cookies may include:

  • Essential cookies (site operation)
  • Statistical cookies (Google Analytics)
  • Marketing cookies (Meta Pixel)

The user can manage their preferences through the cookie banner.

For more information, please consult our Cookie Policy.

10. Data transfer outside the European Union

Some service providers (such as Google and Meta) may process data outside the European Union.

In these cases, we ensure that appropriate legal mechanisms exist, such as:

  • Standard contractual clauses of the European Commission

11. Links to third-party sites

The website may contain links to other websites. INDIMCO is not responsible for the privacy policies of those websites.

12. Changes to this policy

INDIMCO reserves the right to update this Privacy Policy whenever necessary.

Periodic consultation of this page is recommended.

13. Contact

For any questions regarding data protection:

INDIMCO – Indústria de Impressão e Corte Lda

Rua Professor Veiga Simão 9028 – Armazém A

3100-514 Pombal

Email: geral@indimco.com