In the event of a dispute concerning contractual obligations arising from purchase and sale agreements, pursuant to EU Regulation No. 524/2013, you may attempt to resolve any dispute out of court by accessing electronic dispute resolution platforms.
European Alternative Dispute Resolution platform.
http://ec.europa.eu/consumers/odr/.
You may also consult the updated list of Alternative Dispute Resolution Entities available under Article 17 of Law No. 144/2015, of September 8, on the Consumer Portal, via the website http://www.consumidor.gov.pt
Without prejudice, we inform you that you may resort to the following Alternative Dispute Resolution Entities:
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
http://www.arbitragemdeconsumo.org/
+351 213 847 484
Lisbon Consumer Conflict Arbitration Center
http://www.centroarbitragemlisboa.pt/
Rua dos Douradores 106, 1100, Lisbon
Vale do Ave Consumer Conflict Arbitration Center/Arbitral Tribunal
http://www.triave.pt/
Rua Capitão Alfredo Guimarães, 1, 4800-019 Guimarães
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal)
http://www.ciab.pt/pt/
Rua D. Afonso Henriques, 1, 4700-030 Braga / Av. Rocha Paris, 103, 4900-394 Viana do Castelo
Coimbra District Consumer Conflict Arbitration Center
http://www.centrodearbitragemdecoimbra.com
Av. Fernão de Magalhães, nº 240, 1º Andar, 3000-172 Coimbra
Algarve Consumer Conflict Information, Mediation and Arbitration Center
http://www.consumoalgarve.pt
Ninho de Empresas, Edif. ANJE, Estrada da Penha, 3º andar, sala 26, 8000 Faro
Porto Consumer Information and Arbitration Center
http://www.cicap.pt
Rua Damião de Góis, 31, Loja 6, 4050-225, Porto
INDIMCO – Indústria de Impressão e Corte Lda is not bound by adherence or legal requirement resulting from mandatory arbitration to any alternative consumer dispute resolution entity.
